Smart products and service systems for e-business transformation

Web-based intelligent is key to achieve global leadership in six-sigma product aftermarket service and manufacturing productivity for the 21st century. The need to improve the understanding of product’s performance for aftermarket service will lead to e-intelligence for quality maintenance and product development. With the proper integration of e-intelligence into products, manufacturing and service systems, manufacturers and users will benefit from the increased equipment and process reliability. This paper discusses how to design smart products and maintenance systems using web-based intelligence technologies. First, a brief introduction about the trends of product and maintenance innovation in industry and perspectives are given. Second, needs and focuses for future product design, manufacturing and service strategies are introduced. Finally, design of e-intelligence for smart product and its future impacts to transform six-sigma product service automation to business automation excellence are discussed.